Refund and Returns Policy

Effective Date: January 6, 2025

At ZYDA SOPIC, we are committed to providing our customers with the best premium food products. If for any reason you are not satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.

1. Returns

We accept returns on products purchased directly from our website, subject to the following conditions:

  • Eligibility for Return: Products may be returned within 30 days from the date of purchase, provided that they are unused, unopened, and in their original packaging.
  • Exceptions: We do not accept returns for perishable items, food products that have been opened, or any customized or personalized orders.
  • Return Process: To initiate a return, please contact our customer service team at info@zydasopic.com or call us at (303) 926-0570. Include your order number and a brief description of the issue to help us process your return efficiently.
  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect product. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.

2. Refunds

Refunds will be processed once your returned item has been inspected and approved. Please note the following:

  • Processing Time: Refunds will be processed within 7-10 business days after we receive the returned product.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to your card. Refunds for purchases made via other payment methods will be issued to the original account or payment method.
  • Partial Refunds: In some cases, we may issue partial refunds for returned products, such as if the product has been opened, used, or is not in its original condition.

3. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@zydasopic.com or call (303) 926-0570 within 7 days of receiving the product. We will arrange for a full refund or replacement of the defective or incorrect item, including any applicable shipping costs.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return your original purchase and place a new order.

5. Non-Returnable Items

The following items cannot be returned:

  • Perishable food products or opened food items
  • Customized or personalized products
  • Gift cards and other non-returnable goods

6. Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us:

  • Email: info@zydasopic.com
  • Phone: (303) 926-0570
  • Address: 730 Pine Needle Ln, Louisville, Colorado 80027, USA

This Refund and Returns Policy aims to provide clear instructions and transparency for your customers regarding the return and refund process. You can modify specific details like the return period or shipping costs based on your business’s preferences.

Let me know if you need any further modifications or additional information!