Sales Policy

Effective Date: January 6, 2025

At ZYDA SOPIC, we are committed to delivering high-quality premium food products to our customers with the utmost care and efficiency. By placing an order with us, you agree to the following sales terms and conditions. Please read our Sales Policy carefully.

1. Ordering Process

  • Product Availability: All orders are subject to product availability. We strive to keep our website updated with current stock levels, but in rare cases, items may become unavailable. If this occurs, we will notify you immediately and offer a solution, such as a substitute product or a full refund.
  • Order Confirmation: Once you place an order on our website, you will receive an email confirmation. This email confirms that we have received your order, but does not guarantee that the items are in stock or that the transaction is complete. The final order confirmation will be sent once your payment has been processed and your order has been shipped.
  • Order Cancellation: Orders may be canceled if requested before they have been processed or shipped. If you wish to cancel your order, please contact us immediately at info@zydasopic.com or (303) 926-0570. If the order has already been shipped, you will need to follow our return process.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. We reserve the right to modify prices at any time.
  • Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment is due at the time of purchase, and orders will not be processed until payment is received and confirmed.
  • Sales Tax: Sales tax will be applied to your order based on the applicable state and local tax laws in Colorado or the state where the product is shipped.

3. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping costs will be calculated at checkout based on the weight of your order and the shipping destination.
  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may vary depending on product availability and order volume.
  • Delivery Time: Delivery times vary based on your location and the shipping method chosen. Delivery estimates will be provided at checkout.
  • Shipping Restrictions: Currently, we only ship within the United States. If we do not ship to your location, please contact us to inquire about alternate shipping arrangements.
  • Shipping Issues: If your order does not arrive within the expected time frame, or if you receive a damaged or incorrect product, please contact us immediately at info@zydasopic.com or (303) 926-0570, and we will work to resolve the issue.

4. Returns and Refunds

  • Returns: Please refer to our Refund and Returns Policy for detailed information on returns, exchanges, and refund eligibility.
  • Defective or Damaged Items: If you receive a defective or damaged product, we will offer a full refund or replacement. Please notify us within 7 days of receiving your order to initiate a return or replacement process.

5. Customer Service and Support

  • Customer Support: If you have any questions about our products, your order, or our policies, please contact our customer support team. We are available to assist you with any inquiries or issues you may have.
  • Contact Information:
    • Email: info@zydasopic.com
    • Phone: (303) 926-0570
    • Address: 730 Pine Needle Ln, Louisville, Colorado 80027, USA

6. Product Descriptions

  • Accuracy: We strive to ensure that all product descriptions, images, and information on our website are accurate. However, we do not guarantee that the information is error-free, and we reserve the right to correct any inaccuracies or errors without prior notice.
  • Product Availability: We make every effort to keep our product offerings up to date, but products may occasionally go out of stock. If an item becomes unavailable after your order is placed, we will notify you and either offer a substitution or issue a refund.

7. Limitation of Liability

  • Limitation: ZYDA SOPIC is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the total amount paid for the specific order in question.

8. Modifications to the Sales Policy

  • We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with a new “Effective Date.” We encourage you to review this policy regularly for any updates.

9. Agreement

  • By placing an order with ZYDA SOPIC, you agree to comply with and be bound by the terms and conditions outlined in this Sales Policy. If you do not agree with these terms, please do not place an order on our website.

This Sales Policy covers all the essential aspects of your business transactions, from ordering and payment to shipping and returns. It provides transparency for customers and helps ensure smooth operations for both your business and your clients.

If you need further customization or additional sections, feel free to let me know!